These terms and conditions apply to all purchases you make on
probana.com. Agreements concluded with Probana Business School,
Amaliegade 6, 1256 Copenhagen, firstname.lastname@example.org (Hereinafter
referred to as PROBANA). These terms and conditions apply only to
consumers and business owners / companies.
PLEASE READ CAREFULLY: UNLESS YOU AS THE CUSTOMER HAVE ANOTHER
VALID AGREEMENT APPLICABLE TO THIS PURCHASE, OR UNLESS PROBANA
BUSINESS SCHOOL SPECIFIES DIFFERING OR ADDITIONAL TERMS FOR A
SPECIFIC PRODUCT OR SUPPORT, THE FOLLOWING CUSTOMER TERMS WILL
GOVERN FOR PURCHASES MADE HEREUNDER.
BY USING, DOWNLOADING, COPYING, OR ACCESSING THE PRODUCT, OR BY
CHOOSING THE "I ACCEPT" OPTION LOCATED ON THE SCREEN WHERE THESE
TERMS MAY BE DISPLAYED, YOU AGREE TO THE TERMS BELOW. IF YOU ARE
ACCEPTING THESE TERMS ON BEHALF OF ANOTHER PERSON OR A COMPANY
OR OTHER LEGAL ENTITY, YOU REPRESENT AND WARRANT THAT YOU HAVE
FULL AUTHORITY TO BIND THAT PERSON, COMPANY, OR LEGAL ENTITY TO
THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, AND DELIVERY OF
THE PRODUCT OR SUPPORT IS EFFECTED, DO NOT USE, DOWNLOAD, COPY,
OR ACCESS THE PRODUCT, AND PROMPTLY RETURN THE PRODUCT WITH
PROOF OF PURCHASE AND OBTAIN A REFUND OF ANY AMOUNT YOU MAY HAVE
PAID. IF YOU DOWNLOADED ANY SOFTWARE, CONTACT THE PARTY FROM
WHOM YOU ACQUIRED IT.
How it works
Once you have sent your application on our website, you will
receive an email from PROBANA with a confirmation of your
registration for our training, as well as an invoice that must
be paid, provided you that you submitted the correct email
address when placing the order. We will try to respond within an
hour, and provide access to the online platform, once we receive
your payment. Activation and thus payment for participating in
the programmes, courses or events are binding.
Registrations may be submitted until the date of the actual
event. We recommend that you sign up in advance though, as there
is a maximum number of participants in all courses.
Private consumers cannot register online. Private consumers may
register by phoning our administration on telephone +45 4576
5858 or email as stated on our website.
Order information etc.
We encourage you to print or save a copy of these terms and
conditions, your payment information for online payment, e-mail
confirmation and receipt, should you need to contact us with any
questions about your order. If you notice that any information
you receive per e-mail or have supplied to us is wrong, please
contact us immediately so that we may correct it.
Collection of your information
We will ask you to fill out the information we need that allows
us to contact you. The personal information we collect may
include your name, email address, phone number, and postal
address. We may also collect demographic information, such as
your ZIP or postal code, age, gender, preferences, interests,
and favourites. If you choose to make a purchase or sign up for
a paid service, we will ask for additional information, such as
your credit card number and billing address, which is used to
create a billing account. If you choose to participate in these
activities, we may also collect information from you that you
provide in response to surveys or that you provide in connection
with a contest.
We may collect information about your visit to our website. For
example, we may use website analytics tools to retrieve
information from your browser, including the site from which you
came from, the search engine(s) and the keywords you used to
find our Website, the pages you view within the Website, your
browser add-ons, and your browser's width and height.
Additionally, we collect certain standard information that your
browser sends to every website you visit, such as your IP
address, browser type and language, access times, and referring
Website addresses. We may use information from your browser,
such as language choice, to improve your customer experience,
for example by making our website accessible to you in your
preferred language where possible. In order to offer you a more
consistent and personalized experience in your interactions with
PROBANA, information collected through one PROBANA service may
be combined with information obtained through other PROBANA
services. We may also supplement the information we collect with
information obtained from other companies. For example, we may
use services from other companies that enable us to derive a
general geographic area based on your IP address in order to
customize certain services to your geographic area.
To sign in to the Platform, you will be asked to enter an email
address and password, which you have received upon registration;
we shall refer to this as your PROBANA account. After you have
received your PROBANA account, you can use the same credentials
to sign in to many different PROBANA sites and services, as well
as those of select PROBANA partners that display the PROBANA
account logo. By signing in on one PROBANA site or service, you
may be automatically signed in when you visit other PROBANA
sites and services. We may also use GeoIP or Geo Location
mapping each time you visit the Website, but we do not store
this information as part of your account information.
Access to your personal information
You can review and edit the personal information you provided on
the website by signing in to your PROBANA account. In order to
help prevent your personal information from being viewed by
others, you will be required to sign in with your PROBANA
account credentials (email address and password).
Security of your information
At PROBANA, we take the security of your personal information
very seriously. We use a variety of security technologies and
procedures on our Websites to help protect your personal
information from unauthorized access, use or disclosure. For
example, we store the personal information you provide on our
website on computer servers with limited access that are located
in controlled facilities. Additionally, if we transmit sensitive
personal information (such as a credit card number) over the
Internet, we protect it through the use of encryption, such as
the Secure Socket Layer (SSL) protocol.
Control of your personal information
Unless otherwise described in this statement or with your
consent, personal information you provide to PROBANA in through
our website will not be shared outside of PROBANA and its
controlled subsidiaries and affiliates.
The amount must be transferred to our account within 8 days.
Access to the platform will be granted immediately after
Credit / Debit Cards
We accept payment by MasterCard, Visa, JCB, Maestro and American
Express. Your credit / debit cards are accepted for payment at
time of booking. As part of this approval process, your bank
will block the amount in your account equal to the purchase
price of the order. The block is removed after a number of days
to be fixed by the bank. You will not be charged for the service
before they are delivered.
PROBANA's payment solution is based on the SSL standard, which
means that the information you provide in connection with the
payment transaction is encrypted.
All prices are inclusive of all applicable taxes and fees.
Probana does not provide VAT refunds on orders placed online at
probana.com. The price applicable is the price listed next to
the product on the website of the order date. Although we try to
ensure that all prices on our website are accurate, errors may
occur. If we discover an error in the price of the goods you
have ordered, we will inform you of this as soon as possible and
give you the option of reconfirming your order at the right
As a private consumer, you have the right to cancel your
purchase within fourteen (14) days of receipt if the services
are not delivered. Activation and thus payment for participation
in the programs, courses or events are binding.
The withdrawal period expires after fourteen (14) days from the
date on which you or a third party appointed by you, take the
service in use.
In order to make use of the cancellation right you must inform
PROBANA about your decision to cancel the contract by an
In order to comply the withdrawal period it is sufficient if you
send your notice of their right of cancellation within the
cooling-off period of 14 days. Access to the platform will thus
be denied if you have notified us that you have decided to make
use of the right of withdrawal.
The effects of cancellation
You are able to cancel your registration up to 1 month before
the first course day. The cancellation fee is AED 1,500/ USD 400
/ EUR 380 / DKK 3000.
If you regret your purchase, we will refund the amount we
receive from you (except for the extra cost, if you have chosen
a different form of payment than the cheapest that we offer)
without undue delay and in any event within fourteen (14) days
from the day we received notice of your decision to cancel your
purchase. We will make this refund via the same payment method
that you used for the initial transaction, unless otherwise
explicitly agreed. You will under no circumstances be charged
any fees associated with the refund. We may withhold
reimbursement until we have received the goods back or you have
provided evidence that the goods are returned, whichever occurs
If you want to talk to us about your rights concerning the
withdrawal and return of goods, please contact us.
Any complaints are handled by our management in accordance with
the relevant national legislation.
You may complain to PROBANA in ways listed under the "Contact"
section. In case we fail to find a solution, you can file a
complaint with the Consumer Complaints Board if the required
conditions are met, see www.kfst.dk.
If you discover errors or defects in PROBANA products, you may
refer to the regulations governing the sale of consumer
products. The rules of sales of goods thereby apply.
If you have any questions, comments or complaints, please feel
free to contact our consultants via telephone +45 45 76 58 58 or
through our contact services on our homepage.
When you visit probana.com or send e-mails to PROBANA, you are
communicating electronically with PROBANA. PROBANA communicates
with clients via email. For contractual purposes, you agree to
receive electronic communications from PROBANA, and you agree
that all agreements, notices, disclosures and other electronic
messages from PROBANA satisfy any legal requirement that such
communications should be in writing. This section does not
affect any mandatory rights you may have.
All intellectual property and other proprietary rights
(including, but not limited to, brand names, product names,
copyright and trade marks) and all technical, business or
similar information (including, but not limited to, all designs,
documents and other materials relating to the products) used in
the products (combined into “the Intellectual Property”) are and
shall remain the property of us or of our licensors.
Limitations on liability
We shall not be liable in respect of any defect in the products
arising from your own neglect, failure to follow our
instructions, misuse or improper alteration or repair of the
The platform contains sections where users can submit their own
content or materials, for example comments on articles or blog
posts, reviews of books or any other material created and
submitted by users (summarised as “User Generated Content”). PROBANA
Business School does not vet and is not responsible for any User
Generated Content posted on any part of the site. Any
content, recommendation or other information comprised in any
User Generated Content is viewed and used by you at your own
risk and PROBANA Business School does not warrant, in any
respect, the accuracy or reliability of any such information.
The views expressed in User Generated Content are those of the
individuals and are not necessarily those of PROBANA Business
Probana Business School does not moderate content before it is
posted but retains the right to delete, move, edit, update or
otherwise alter content in any way at our discretion and without
By posting your comments, reviews or materials on this site, you
grant us a non-exclusive, perpetual, royalty-free,
world-wide licence to use, reproduce, modify, adapt, translate,
publish, distribute and display such content in any format now
known or later developed including and without limitation in
marketing material. If you do not want to grant us these
rights, please do not submit your comments or materials to us.
PROBANA assumes no responsibility beyond that of the applicable
law. PROBANA can under no circumstances be liable for incidental
or consequential damages, including, but not limited to, loss or
damage to data arising from the use of a PROBANA website.
Errors in writing, etc.
Prices and written information on the website is subject to
change without notice.
If one or more of these Terms and Conditions shall be deemed
unlawful and invalid and thus unenforceable, this shall not
affect the validity and enforceability of the remaining terms
These terms and conditions apply to consumers and business
owners / companies. PROBANA defines business owners / companies
as those who give orders where the goods / products cannot be
expected to be commissioned for their own personal use. In such
cases, PROBANA cancels the order without incurring any
liability. When a company signs up, the registration is binding
Governing Law and Jurisdiction
These terms and conditions are governed by and construed in
accordance with applicable law. Any disputes are determined by
the ordinary courts.