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    Terms and conditions for PROBANA Business School

 

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These terms and conditions apply to all purchases you make on probana.com. Agreements concluded with Probana Business School, Amaliegade 6, 1256 Copenhagen, probana@probana.com (Hereinafter referred to as PROBANA). These terms and conditions apply only to consumers and business owners / companies.

 

PLEASE READ CAREFULLY: UNLESS YOU AS THE CUSTOMER HAVE ANOTHER VALID AGREEMENT APPLICABLE TO THIS PURCHASE, OR UNLESS PROBANA BUSINESS SCHOOL SPECIFIES DIFFERING OR ADDITIONAL TERMS FOR A SPECIFIC PRODUCT OR SUPPORT, THE FOLLOWING CUSTOMER TERMS WILL GOVERN FOR PURCHASES MADE HEREUNDER.

 

BY USING, DOWNLOADING, COPYING, OR ACCESSING THE PRODUCT, OR BY CHOOSING THE "I ACCEPT" OPTION LOCATED ON THE SCREEN WHERE THESE TERMS MAY BE DISPLAYED, YOU AGREE TO THE TERMS BELOW. IF YOU ARE ACCEPTING THESE TERMS ON BEHALF OF ANOTHER PERSON OR A COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT AND WARRANT THAT YOU HAVE FULL AUTHORITY TO BIND THAT PERSON, COMPANY, OR LEGAL ENTITY TO THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, AND DELIVERY OF THE PRODUCT OR SUPPORT IS EFFECTED, DO NOT USE, DOWNLOAD, COPY, OR ACCESS THE PRODUCT, AND PROMPTLY RETURN THE PRODUCT WITH PROOF OF PURCHASE AND OBTAIN A REFUND OF ANY AMOUNT YOU MAY HAVE PAID. IF YOU DOWNLOADED ANY SOFTWARE, CONTACT THE PARTY FROM WHOM YOU ACQUIRED IT.

 

How it works

Once you have sent your application on our website, you will receive an email from PROBANA with a confirmation of your registration for our training, as well as an invoice that must be paid, provided you that you submitted the correct email address when placing the order. We will try to respond within an hour, and provide access to the online platform, once we receive your payment. Activation and thus payment for participating in the programmes, courses or events are binding.

 

Registrations may be submitted until the date of the actual event. We recommend that you sign up in advance though, as there is a maximum number of participants in all courses.

 

Private consumers cannot register online. Private consumers may register by phoning our administration on telephone +45 4576 5858 or email as stated on our website.

 

Order information etc.

We encourage you to print or save a copy of these terms and conditions, your payment information for online payment, e-mail confirmation and receipt, should you need to contact us with any questions about your order. If you notice that any information you receive per e-mail or have supplied to us is wrong, please contact us immediately so that we may correct it.

 

Collection of your information

We will ask you to fill out the information we need that allows us to contact you. The personal information we collect may include your name, email address, phone number, and postal address. We may also collect demographic information, such as your ZIP or postal code, age, gender, preferences, interests, and favourites. If you choose to make a purchase or sign up for a paid service, we will ask for additional information, such as your credit card number and billing address, which is used to create a billing account. If you choose to participate in these activities, we may also collect information from you that you provide in response to surveys or that you provide in connection with a contest.

 

We may collect information about your visit to our website. For example, we may use website analytics tools to retrieve information from your browser, including the site from which you came from, the search engine(s) and the keywords you used to find our Website, the pages you view within the Website, your browser add-ons, and your browser's width and height. Additionally, we collect certain standard information that your browser sends to every website you visit, such as your IP address, browser type and language, access times, and referring Website addresses. We may use information from your browser, such as language choice, to improve your customer experience, for example by making our website accessible to you in your preferred language where possible. In order to offer you a more consistent and personalized experience in your interactions with PROBANA, information collected through one PROBANA service may be combined with information obtained through other PROBANA services. We may also supplement the information we collect with information obtained from other companies. For example, we may use services from other companies that enable us to derive a general geographic area based on your IP address in order to customize certain services to your geographic area.

 

To sign in to the Platform, you will be asked to enter an email address and password, which you have received upon registration; we shall refer to this as your PROBANA account. After you have received your PROBANA account, you can use the same credentials to sign in to many different PROBANA sites and services, as well as those of select PROBANA partners that display the PROBANA account logo. By signing in on one PROBANA site or service, you may be automatically signed in when you visit other PROBANA sites and services. We may also use GeoIP or Geo Location mapping each time you visit the Website, but we do not store this information as part of your account information.

 

Access to your personal information

You can review and edit the personal information you provided on the website by signing in to your PROBANA account. In order to help prevent your personal information from being viewed by others, you will be required to sign in with your PROBANA account credentials (email address and password).

 

Security of your information

At PROBANA, we take the security of your personal information very seriously. We use a variety of security technologies and procedures on our Websites to help protect your personal information from unauthorized access, use or disclosure. For example, we store the personal information you provide on our website on computer servers with limited access that are located in controlled facilities. Additionally, if we transmit sensitive personal information (such as a credit card number) over the Internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

 

Control of your personal information

Unless otherwise described in this statement or with your consent, personal information you provide to PROBANA in through our website will not be shared outside of PROBANA and its controlled subsidiaries and affiliates.

 

Payment

The amount must be transferred to our account within 8 days. Access to the platform will be granted immediately after received payment.

 

Credit / Debit Cards

We accept payment by MasterCard, Visa, JCB, Maestro and American Express. Your credit / debit cards are accepted for payment at time of booking. As part of this approval process, your bank will block the amount in your account equal to the purchase price of the order. The block is removed after a number of days to be fixed by the bank. You will not be charged for the service before they are delivered.

 

PROBANA's payment solution is based on the SSL standard, which means that the information you provide in connection with the payment transaction is encrypted.

 

Prices

All prices are inclusive of all applicable taxes and fees. Probana does not provide VAT refunds on orders placed online at probana.com. The price applicable is the price listed next to the product on the website of the order date. Although we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of the goods you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the right price.

 

Returns

As a private consumer, you have the right to cancel your purchase within fourteen (14) days of receipt if the services are not delivered. Activation and thus payment for participation in the programs, courses or events are binding.

 

The withdrawal period expires after fourteen (14) days from the date on which you or a third party appointed by you, take the service in use.

 

In order to make use of the cancellation right you must inform PROBANA about your decision to cancel the contract by an unequivocal statement.

 

In order to comply the withdrawal period it is sufficient if you send your notice of their right of cancellation within the cooling-off period of 14 days. Access to the platform will thus be denied if you have notified us that you have decided to make use of the right of withdrawal.

 

The effects of cancellation

You are able to cancel your registration up to 1 month before the first course day. The cancellation fee is AED 1,500/ USD 400 / EUR 380 / DKK 3000.

 

If you regret your purchase, we will refund the amount we receive from you (except for the extra cost, if you have chosen a different form of payment than the cheapest that we offer) without undue delay and in any event within fourteen (14) days from the day we received notice of your decision to cancel your purchase. We will make this refund via the same payment method that you used for the initial transaction, unless otherwise explicitly agreed. You will under no circumstances be charged any fees associated with the refund. We may withhold reimbursement until we have received the goods back or you have provided evidence that the goods are returned, whichever occurs first.

 

If you want to talk to us about your rights concerning the withdrawal and return of goods, please contact us.

 

Complaints

Any complaints are handled by our management in accordance with the relevant national legislation.

 

You may complain to PROBANA in ways listed under the "Contact" section. In case we fail to find a solution, you can file a complaint with the Consumer Complaints Board if the required conditions are met, see www.kfst.dk.

 

Defective goods

If you discover errors or defects in PROBANA products, you may refer to the regulations governing the sale of consumer products. The rules of sales of goods thereby apply.

 

Contacting PROBANA

If you have any questions, comments or complaints, please feel free to contact our consultants via telephone +45 45 76 58 58 or through our contact services on our homepage.

 

Electronic communications

When you visit probana.com or send e-mails to PROBANA, you are communicating electronically with PROBANA. PROBANA communicates with clients via email. For contractual purposes, you agree to receive electronic communications from PROBANA, and you agree that all agreements, notices, disclosures and other electronic messages from PROBANA satisfy any legal requirement that such communications should be in writing. This section does not affect any mandatory rights you may have.

 

Intellectual Property

All intellectual property and other proprietary rights (including, but not limited to, brand names, product names, copyright and trade marks) and all technical, business or similar information (including, but not limited to, all designs, documents and other materials relating to the products) used in the products (combined into “the Intellectual Property”) are and shall remain the property of us or of our licensors.

 

Limitations on liability

We shall not be liable in respect of any defect in the products arising from your own neglect, failure to follow our instructions, misuse or improper alteration or repair of the products.

 

Submitting content

The platform contains sections where users can submit their own content or materials, for example comments on articles or blog posts, reviews of books or any other material created and submitted by users (summarised as “User Generated Content”). PROBANA Business School does not vet and is not responsible for any User Generated Content posted on any part of the site. Any content, recommendation or other information comprised in any User Generated Content is viewed and used by you at your own risk and PROBANA Business School does not warrant, in any respect, the accuracy or reliability of any such information. The views expressed in User Generated Content are those of the individuals and are not necessarily those of PROBANA Business School.

 

Probana Business School does not moderate content before it is posted but retains the right to delete, move, edit, update or otherwise alter content in any way at our discretion and without notice.

 

By posting your comments, reviews or materials on this site, you grant us a non-exclusive, perpetual, royalty-free, world-wide licence to use, reproduce, modify, adapt, translate, publish, distribute and display such content in any format now known or later developed including and without limitation in marketing material. If you do not want to grant us these rights, please do not submit your comments or materials to us.

 

Liability

PROBANA assumes no responsibility beyond that of the applicable law. PROBANA can under no circumstances be liable for incidental or consequential damages, including, but not limited to, loss or damage to data arising from the use of a PROBANA website.

 

Errors in writing, etc.

Prices and written information on the website is subject to change without notice.

 

Severability

If one or more of these Terms and Conditions shall be deemed unlawful and invalid and thus unenforceable, this shall not affect the validity and enforceability of the remaining terms and conditions.

 

Companies

These terms and conditions apply to consumers and business owners / companies. PROBANA defines business owners / companies as those who give orders where the goods / products cannot be expected to be commissioned for their own personal use. In such cases, PROBANA cancels the order without incurring any liability. When a company signs up, the registration is binding

 

Governing Law and Jurisdiction

These terms and conditions are governed by and construed in accordance with applicable law. Any disputes are determined by the ordinary courts.

 

 

 

Copyright © 2013, PROBANA Business School | Berkeley Square | London, W1J6BD  | England | +44 (0) 20 7887 6061 | probana@probana.com